Help Center

How can I track the status of my order?

Log into your account and select My Account. Here you can see the status of your order.

How do I change or cancel my order?

Contact our Customer Support Team immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to change or cancel.

Why is my item on backorder?

Items that are not immediately available to ship when an order is placed are on backorder and will ship at a later date. We will provide you with an approximate ship date for backordered items on the item page and in the cart at the time you place your order. Backorder dates are approximate and subject to change.

I can’t find what I’m looking for?

Our Customer Support Team is happy to help, please call us during normal business hours.

How do I receive a quote prior to placing an order?

Our Customer Support Team is happy to help, please call us during normal business hours.

How do I track my order once it ships?

Shipping notifications will be emailed to you when your order leaves our facility. The shipping notification will include a tracking number. Click on the tracking number link and it will take you to the shipping carrier website which will display the delivery information.

How do you calculate shipping charges?

Shipping charges are flat rate based on order value and shipping destination.

Can I expedite my shipping?

Please contact Customer Support to inquire about potential expedited shipping options.

How long will it be before I receive my order?

For custom orders, please allow 2-6 weeks processing time. You will receive a shipping confirmation once your product has been shipped.

Products that are in stock will generally be delivered within 5-10 business days depending on the delivery destination zip code.

Items that are out-of-stock will be shipped as soon as they are available. Products that are not in stock at time of purchase will be identified. Once shipped, these orders will generally be delivered within 5-10 business days depending on the delivery destination zip code.

Do you ship internationally?

Not at this time

How do I return or exchange a product?

As soon as you have identified a need to return or exchange a product, contact Customer Support. Products must be returned in new, unused condition. Some products are final sale and not eligible for return.

If I return a product and am due a refund, how will I be refunded?

All refunds are issued using the original payment method and may take up to ten (10) business days after approval for the refund process to complete.

What are your terms & conditions?

Please visit our Terms & Conditions page.

What is your privacy policy?

Please visit our Privacy Policy page.